Busting Myths about VoIP

Time to settle this once and for all!

Now that the NBN is making it’s way out across Australia, avoiding the reality that is VoIP is no longer possible. Sooner or later, over 90% of Australians will be using a VoIP service to make phone calls.

But in the past, poor old VoIP has got itself a bad rap.

Scared traditional PBX resellers are perhaps the greatest culprits perpetuating myths regarding VoIP for business as a viable solution.  We provide both Hosted and Hybrid solutions, so we’ve heard every myth in existence.

But because VoIP is going to be unavoidable, we thought it was high time we got our myth-busting hats on an addressed some of the misconceptions once and for all.

 

Busting the most common Myths about VoIP

Myth #1 – VoIP is totally unreliable

One of the reasons this myth is so popular is because, if you don’t have the right service to make business phone calls, you’re going to experience problems. Way back when VoIP first emerged, this was more common than it is now. Actually – this problem should be non-existent now, if you go with the right provider.

If your phone service is sharing with your internet service, an email download could mean interruptions to your phone calls. There are two possible solutions. The first is to up the bandwidth (only viable for smaller businesses). The second is to get a separate, dedicated data service that exists only for your phone system.

When it comes to running your phone system, using SIP is really the only way to go. It’s next-level, business grade VoIP, and it’s fast, reliable, and affordable. We won’t go into the details of SIP trunking here, but head to this page if you’d like to know more about how SIP works with a phone system. And remember when talking to a potential service provider to ask for BUSINESS GRADE VoIP.

Myth #2 – You need IT specialists to operate it

Hogwash!  VoIP and SIP, once set up, do exactly what your traditional phone lines do. You pick up your phone, dial the number, and talk to someone.

Your VoIP service will simply plug into your modem rather than into a wall socket. But if you want to get technical, with IP enabled phone systems, you’ll also be able to make calls using your computer and mobile devices.

Myth #3 – VoIP isn’t secure

It’s true that VoIP and Hosted PBX fraud is a thing, but most VoIP providers have stricter safeguards than their traditional phone line counterparts.  If someone started making lots of fraudulent calls on your phone system, a VoIP provider would know well before you got your phone bill from Telstra ( who might not even notice, tbh).

You’ve also got the power to make sure you are protected from hackers, find out how here.

Myth #4 – VoIP is hard to install and use

It’s actually extremely simple. You simply connect your handsets to your router, and because Hosted phone system handsets are already programmed, you can just start using them straight away. No fiddling about required.  As far as operation, the VoIP and SIP handsets look and operate just like normal phones.  One touch buttons for all key features.

Myth #5 – Small business doesn’t benefit from VoIP

The truth of the matter is actually the complete opposite.  We actually wrote a completely separate article about this point alone.  Checkout out our post why VoIP for small business is ideal.

The truth is, this probably won’t be the last negative misinformation you hear about VoIP, but sooner or later it will be time to accept that it’s the phone solution of the future.

If you want to get on the awesome VoIP bandwagon, speak to one of our Infiniti phone system experts. We offer both Hybrid and Hosted solutions, and we’ll happily go through the pro’s and con’s of each with you.