If you know your way around a phone system and the technical cabling involved, you could get a good head start, but the trickiest part isn’t installing the lines or getting the handsets up and running; the big challenge is the system programming.
We have plenty of customers that use Avaya Management Software to administer their own systems, and they have a lot of success because it’s quite straightforward. Once you do get your Avaya IP Office 500 set up, you’ll probably become familiar with it fast, and making your own program changes will be a breeze. However, it’s the initial setup that is problematic for people without specific Avaya system programming knowledge and experience.
For those of our customers who are in remote locations and have phone system knowledge (or can find a local technician who does), we will often pre-program their Avaya IP Office 500 phone system before sending it out, so all the technical work is done by our professionals. This way, all they have to do is the last mile, connecting the lines and handsets, knowing all the Avaya IP Office 500 programming is already done, checked and tested. It’s a great way for customers to have a quality system when they may not have the local expertise that businesses in cities or regional centres have easy access to.
Our Infiniti Telecommunications technicians are Avaya certified, having experience with training courses and hands on leaning to garner the experience required.
At the end of the day, it’s not worth wasting your time to learn about a complicated system when you have can have experts do it in a fraction of the time.
Give our service department a call, and if you’re still certain that you’d like to install your own Avaya IP Office 500 v2 phone system, then ask them about our pre-programming service, which might be an ideal compromise.