Telstra & Optus Telephone Network Feature Codes

By Outsourcer, - In Phone Systems


Across the Telstra & Optus networks here in Australia, there are a number of network feature codes that allow you – or your phone technician – to make network level changes to your phone lines.

These network features include things like turning call waiting on or off, enabling and disabling call forwarding, or blocking your outbound caller ID.

Below you will find a number of tables which covers the Optus and Telstra network feature codes, broken into the following categories:

Calling Number Display Codes (Telstra & Optus networks)

Fixed-line Telephones

Feature Activate Use
CND blocking prefix 1831 + phone number Used to block
outgoing CND info for a single call on a line that is preset to automatically send CND
information.
CND sending
prefix
1832 +phone number Used to send
outgoing CND info for a single call on a line that is preset not to automatically send CND
information.

 

Mobile Telephones

Feature Activate Use
CND blocking
prefix
#31# + phone number Used to block
outgoing CND info for a single call on a mobile that is preset to automatically send CND
information.
CND sending prefix *31# +phone number Used to send
outgoing CND info for a single call on a mobile that is preset not to automatically send CND
information.

Telstra Network Feature Codes

Feature Activate Cancel Variables (Time/PIN or Numbers) Status
Last Number Redial (AXE Only) 0 #
Call Return * 10 #
Multiple
Number – Second Line Number
* 11 * 2 # * 11 * 2 #
(2nd dial tone)
* 21 phone number #
Faxstream
Duet – Second Line Number
* 11 * 3 #
Call Forwarding
Timed
* 16 # (RVA) # 16 # (RVA) * 87  PIN * (RVA) 9 * (RVA) ? * # 16 # (RVA)
Call
Forwarding Immediate  –
Variable
* 21
phone number #
# 21 # * # 21 # (RVA)
Call Forwarding
Immediate – Fixed
* 21 # # 21 # * # 21 # (RVA)
Call
Forwarding on Busy – Variable
* 24
phone number #
# 24 # * # 24 # (RVA)
Call Forwarding
on Busy – Fixed
* 25 # # 25 # * # 25 # (RVA)
Password
Control
* 30  old PIN * new PIN *
new PIN # (RVA)
CND blocking
per call
(mobile phone)
# 31 #
phone number
Check “phone/settings” menu.
CND
sending
per call
(mobile phone)
*31#
phone number
Check “phone/settings” menu.
CND blocking
per call
(fixed-line phone)
1831
phone number
* #
1831 # (RVA)
CND
sending
per call
(fixed-line phone)
1832
phone number
* #
1831 # (RVA)
Call Control –
Predefined
* 33 PIN # # 33 PIN # * # 33 # (RVA)
Auto Call Back Recall * 37 # (RVA) # 37 # (RVA) * # 37 # (RVA)
Call Waiting * 43 # (FAT) # 43 # (FAT) * # 43 # (RVA)
Call Waiting
over-ride per call (AXE Only)
* 44 phone number
Abbreviated
Dialling Individual and Group
* 51
abv code number #
# 51
abv code #
Delayed Hotline * 53 hot line number # # 53 # * # 53 # (RVA)
Call
Forwarding on No Answer – Variable
* 61
phone number #
# 61 # * 61
phone number *
time in secs #
* # 61 # (RVA)
Call
Forwarding on No Answer – Fixed
* 62 # # 62 # * 62 * time in secs # * # 62 # (RVA)
Include Line in
Hunt Group
* 76 # # 76 # *#76 # (RVA)
Changing
Redirect List for Selective Call
Forwarding
* 87 PIN * (RVA) 4 * (RVA) ?
Smart
(Selective) Ring
* 88 # (RVA) # 88 # (RVA) * 87 PIN * (RVA) ? * (RVA) ? * # 88 # (RVA)
Selective Call
Forwarding
* 92 # (RVA) # 92 # (RVA) * # 92 # (RVA)

“Easycall” and “Faxstream Duet” are registered trademarks of Telstra Corporation Limited

 

Optus Network Feature Codes

Feature Activate Cancel
CND Blocking
Prefix
*31 (FAT) phone number
CND Sending
Prefix
*32 (FAT) phone number
Selective Call
Reject
*60
Selective Call
Divert
*63
Selective Call
Accept
*68
Call Return * 69
Call Divert * 78 (FAT)
phone number
# 78 (FAT)
Call Waiting # 87
VoiceMail
Access
* 96
Speed Dial * 99 abbrev code number
#

 

Legend
FAT = Feature Access Tone
RVA = Recorded Voice Announcement
PIN = Personal Identification Number
AXE = Ericsson Exchange
S12 = Alcatel Exchange
RVA = Recorded Voice Announcement
PIN = Personal Identification Number
DMS = Nortel DMS100 Exchange


Outsourcer