Do Hosted Solutions spell the end for Traditional Phone Systems?

By Carly Zandstra, - In Phone Systems

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Is your traditional phone system on it’s last legs?

If you had asked our experts ten years ago whether or not a hosted phone system is as good as a traditional phone system, you might possibly have been laughed out of the room. But now the tables have turned, and it’s often our hosted customers that are doing the laughing.

So what is a Hosted phone system?

It’s safe to say that most people have now at least heard of a hosted phone system, so we won’t get into too much of the nitty gritty here.

Basically, it will do the same thing as your traditional phone system, but your chosen provider hosts all of the programs and features. These live ‘in the cloud’ – which just means ‘in the internet’.

A hosted pbx system comes with a basic network modem/switch, to which you connect IP phone handsets. This network switch communicates over the internet back to the hosted pbx provider. The brains and hardware that drive these hosted pbx solutions are located off premises. There’s no large admin unit in the office. No need for your IT guys to worry about maintenance and management. And every change you’d like made to your system can be done remotely by your provider or, in many cases, you can do it yourself using a web-based application.

Why are Hosted pbx phone systems so popular?

1. No hardware = no installation

Unlike phone systems that require technicians to install the main equipment, hosted pbx systems don’t. Once there’s an available internet connection, you simply plug the router switch into it. All the instructions it receives travel from your host (provider) over the internet.

2. No hardware = reduced costs

With no main equipment, you’ll likely be able to implement a hosted solution for less money.

3. Choice of handsets

Unlike traditional phone systems (where you buy handsets of the same brand as the phone system), most hosted pbx suppliers are brand agnostic. You can connect any SIP handset to them, which increases your options and flexibility.

4. More features

Because your chosen host will have all features available to all of their connected customers, you won’t need to licence expensive add-ons like call recording, or call counting, which you do have to do with traditional phone systems. The provider will be able to activate any features you want with the click of a mouse. The Hosted PBX solution we provide, for example, come with a whole bunch of free features, and free programming for life. There are other optional features available, but at a fraction of the cost you’d find with traditional phone systems.

5. Grow as big as you want ANYWHERE

Your staff can connect to your system ANYWHERE in the world with a good internet connection and an IP handset. A Hosted PBX provider can connect thousands of users in the same organisation, across multiple locations. That means no size restrictions.

6. Mobility

Mobility is hot, and it’s only going to grow in the future. Hosted PBX systems make it much easier for you to stay connected anywhere, anytime, using any mobile device.

Out with the old and in with the new?

While they are super popular, getting rid of your existing system might not be the most viable option for your business. If you’re looking for a new system, we’d always recommend hosted, hands down. But there are also a lot of good reasons to keep using the PBX system you’ve already got.

Our Hosted colution, supplied by our chosen carrier partner, SpringCom, really does deliver savings and features that you’d be hard pressed to find anywhere else. Give our team a call to find out more about our easy setup, loads of free features, and FREE programming for life.


Carly Zandstra